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Parts Department Frequently Asked Questions
What are your store hours?
We’re available 7:30am-6:00pm EST Monday thru Friday, and 8:00am-4:00pm Saturday.
Why do you need my VIN#?
The VIN# is necessary in identifying the correct parts for a particular vehicle. With the VIN#, we can identify eadh and every Production Option for all vehicles produced beginning with the 1990 model year.
What is a VIN# and where do I find it?
VIN is short for “Vehicle Identification Number”. It is 17 digits long and can be found on a plate on the top of the dash pad on the drivers side of the vehicle. It is visible from the outside of the vehicle through the windshield. It can also be found on your Title, Registration, and Insurance documents. What is your Phone Policy? Some sites do not take phone calls. They say it enables them to keep their prices low. I have to e-mail with questions, and then it can take 2-3 days to get an answer. We do not make our customers choose between e-mail or phone. You will always receive the same low price if you call or e-mail. Our e-mails are usually answered within one hour during our business hours. However, feel free to call us anytime – 301-948-9111. Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders usually within 24 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession.
How long before my order ships?
In stock orders ship within 24 hours.
What method of shipping do you use?
Our preferred carrier is UPS. What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via nex day air up until 3pm EST.
Which Credit Cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.
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