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96.6 customer satisfaction rate
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Summary
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Customer:
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M. Y.
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Score:
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100%
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Response Date:
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05/16/2009
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Comments:
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I ordered a Molded Hood Protector for my new Acadia from Jim in Parts. The part arrived in one day and then Maxwell in Service had it installed shortly thereafter. Thanks to Jim and Maxwell for a job well done.
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Response Details
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1.
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Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
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Was your service performed in a timely fashion?
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Yes 1/1 (100%)
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3.
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Were all of your service requests performed to your satisfaction?
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Yes 1/1 (100%)
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4.
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How would you rate the quality of the work performed?
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Excellent 4/4 (100%)
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5.
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Were you satisfied with the explanation of services provided and charges?
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Yes 1/1 (100%)
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6.
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How would you rate the cleanliness of the facility?
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Excellent 4/4 (100%)
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7.
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Were you satisfied with the ease of scheduling an appointment?
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Yes 1/1 (100%)
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8.
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How would you rate your overall experience?
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Excellent 4/4 (100%)
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Summary
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Customer:
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K. M.
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Score:
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100%
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Response Date:
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05/14/2009
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Comments:
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thank you
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Response Details
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1.
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Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
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Was your service performed in a timely fashion?
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Yes 1/1 (100%)
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|
3.
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Were all of your service requests performed to your satisfaction?
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Yes 1/1 (100%)
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4.
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How would you rate the quality of the work performed?
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Excellent 4/4 (100%)
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5.
|
Were you satisfied with the explanation of services provided and charges?
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Yes 1/1 (100%)
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6.
|
How would you rate the cleanliness of the facility?
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|
Excellent 4/4 (100%)
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|
7.
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Were you satisfied with the ease of scheduling an appointment?
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Yes 1/1 (100%)
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8.
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How would you rate your overall experience?
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Excellent 4/4 (100%)
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Summary
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Customer:
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C. E. W.
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Score:
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100%
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Response Date:
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05/13/2009
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Comments:
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employees pleasant and helpful and made me feel cared for even though it was a busy monday morning!
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Response Details
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1.
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Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
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Was your service performed in a timely fashion?
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|
Yes 1/1 (100%)
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|
3.
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Were all of your service requests performed to your satisfaction?
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Yes 1/1 (100%)
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4.
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How would you rate the quality of the work performed?
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Excellent 4/4 (100%)
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5.
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Were you satisfied with the explanation of services provided and charges?
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Yes 1/1 (100%)
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6.
|
How would you rate the cleanliness of the facility?
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Excellent 4/4 (100%)
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7.
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Were you satisfied with the ease of scheduling an appointment?
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Yes 1/1 (100%)
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8.
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How would you rate your overall experience?
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Excellent 4/4 (100%)
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Summary
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Customer:
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D. W. G.
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Score:
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100%
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Response Date:
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04/26/2009
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Comments:
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dave goggin is the best advisor on the planet.....
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Response Details
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1.
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Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
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Was your service performed in a timely fashion?
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Yes 1/1 (100%)
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|
3.
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Were all of your service requests performed to your satisfaction?
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Yes 1/1 (100%)
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|
4.
|
How would you rate the quality of the work performed?
|
|
Excellent 4/4 (100%)
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|
5.
|
Were you satisfied with the explanation of services provided and charges?
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Yes 1/1 (100%)
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|
6.
|
How would you rate the cleanliness of the facility?
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Excellent 4/4 (100%)
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|
7.
|
Were you satisfied with the ease of scheduling an appointment?
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Yes 1/1 (100%)
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8.
|
How would you rate your overall experience?
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Excellent 4/4 (100%)
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Summary
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Customer:
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B. T. G.
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Score:
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100%
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Response Date:
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05/18/2009
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Response Details
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1.
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Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
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Was your service performed in a timely fashion?
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Yes 1/1 (100%)
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3.
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Were all of your service requests performed to your satisfaction?
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Yes 1/1 (100%)
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4.
|
How would you rate the quality of the work performed?
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Excellent 4/4 (100%)
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5.
|
Were you satisfied with the explanation of services provided and charges?
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Yes 1/1 (100%)
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6.
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How would you rate the cleanliness of the facility?
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Excellent 4/4 (100%)
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7.
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Were you satisfied with the ease of scheduling an appointment?
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Yes 1/1 (100%)
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8.
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How would you rate your overall experience?
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Excellent 4/4 (100%)
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Summary
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Customer:
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A. E. R.
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Score:
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100%
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Response Date:
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05/17/2009
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Response Details
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1.
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Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
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Was your service performed in a timely fashion?
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Yes 1/1 (100%)
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|
3.
|
Were all of your service requests performed to your satisfaction?
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Yes 1/1 (100%)
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|
4.
|
How would you rate the quality of the work performed?
|
|
Excellent 4/4 (100%)
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5.
|
Were you satisfied with the explanation of services provided and charges?
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Yes 1/1 (100%)
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6.
|
How would you rate the cleanliness of the facility?
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Excellent 4/4 (100%)
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7.
|
Were you satisfied with the ease of scheduling an appointment?
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Yes 1/1 (100%)
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8.
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How would you rate your overall experience?
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Excellent 4/4 (100%)
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Summary
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Customer:
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F. S.
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Score:
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100%
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Response Date:
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05/03/2009
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Response Details
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1.
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Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
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Was your service performed in a timely fashion?
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Yes 1/1 (100%)
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|
3.
|
Were all of your service requests performed to your satisfaction?
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Yes 1/1 (100%)
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|
4.
|
How would you rate the quality of the work performed?
|
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Excellent 4/4 (100%)
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5.
|
Were you satisfied with the explanation of services provided and charges?
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Yes 1/1 (100%)
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6.
|
How would you rate the cleanliness of the facility?
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Excellent 4/4 (100%)
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7.
|
Were you satisfied with the ease of scheduling an appointment?
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Yes 1/1 (100%)
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8.
|
How would you rate your overall experience?
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Excellent 4/4 (100%)
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Summary
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Customer:
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T. Y.
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Score:
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100%
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Response Date:
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05/07/2009
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Response Details
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1.
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Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
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Was your service performed in a timely fashion?
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Yes 1/1 (100%)
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|
3.
|
Were all of your service requests performed to your satisfaction?
|
|
Yes 1/1 (100%)
|
|
4.
|
How would you rate the quality of the work performed?
|
|
Excellent 4/4 (100%)
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|
5.
|
Were you satisfied with the explanation of services provided and charges?
|
|
Yes 1/1 (100%)
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|
6.
|
How would you rate the cleanliness of the facility?
|
|
Excellent 4/4 (100%)
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7.
|
Were you satisfied with the ease of scheduling an appointment?
|
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Yes 1/1 (100%)
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8.
|
How would you rate your overall experience?
|
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Excellent 4/4 (100%)
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|
|
Summary
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Customer:
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J. P. K.
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Score:
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78%
|
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Response Date:
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05/05/2009
|
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Comments:
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I was not happy with the amount of charges which seemed high compared to other places I talked to. The shuttle bus driver was extremely helpful picking me up from the Metro and dropping me at work when the car wasn't ready when I came back from meetings in DC.
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Response Details
|
1.
|
Were you greeted in a prompt and friendly manner?
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Yes 1/1 (100%)
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2.
|
Was your service performed in a timely fashion?
|
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Yes 1/1 (100%)
|
|
3.
|
Were all of your service requests performed to your satisfaction?
|
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Yes 1/1 (100%)
|
|
4.
|
How would you rate the quality of the work performed?
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Very Good 3/4 (75%)
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5.
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Were you satisfied with the explanation of services provided and charges?
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No 0/1 (0%)
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6.
|
How would you rate the cleanliness of the facility?
|
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Excellent 4/4 (100%)
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7.
|
Were you satisfied with the ease of scheduling an appointment?
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Yes 1/1 (100%)
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8.
|
How would you rate your overall experience?
|
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Good 2/4 (50%)
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GM Tools
